Privacy Policy
PRIVACY POLICY
Effective Date: July 23, 2026
Website: www.costok.com
Company Name: Cost OK Enterprises
At Cost OK Enterprises ("we," "our," or "us"), operating via www.costok.com, we are committed to protecting the privacy, security, and confidentiality of our customers, website visitors, dropshipping partners, wholesale clients, and service users.
This Privacy Policy describes how we collect, use, process, store, share, and protect your personal data when you use our website, purchase our products, utilize our dropshipping or wholesale modules, or hire us for Website Design & Development services.
1. Information We Collect
We collect several types of information to provide and improve our services to you:
A. Personal Identification Information
Contact Information: Full name, phone number, email address (info@costok.com), billing address, and delivery address.
Account Credentials: Usernames, passwords, and security settings created when you register on our website.
Government/Business Identifiers: GST details, business registration details (for wholesale and dropshipping clients).
B. Transaction & Verification Data
Order History: Details of products purchased (Bags, Artificial Jewellery, Home & Kitchen, Plastic Storage, Daily-Use Items, Textiles, Mobile Accessories).
Payment Information: Payment status, transaction IDs, and payment method details. (Note: Sensitive card numbers/banking passwords are processed by PCI-DSS compliant payment gateways and are never stored on our servers).
Proof & Media Attachments: Full unboxing videos and clear photographs required to verify claims for wrong or damaged product returns.
C. Technical & Usage Data
Device Data: IP address, browser type, device type, operating system, and unique device identifiers.
Browsing Activity: Pages visited, products viewed, referral URLs, search queries, clickstream data, and time spent on the site.
Cookies & Tracking Data: Information collected through cookies, web beacons, and analytical tags.
2. How We Collect Information
We collect information through:
Direct Interactions: When you place an order, create an account, request customer support, or submit video/photo proof for a return.
Automated Technologies: As you navigate our website, automated logging tools and cookies collect technical data.
Third-Party Platforms: When you interact with our products or listings on external marketplaces like Amazon, Flipkart, Meesho, or social media platforms.
Client Onboarding: When you engage us for Web Design and Development services or sign up as a B2B wholesale/dropshipping partner.
3. How We Use Your Data
We use your personal data for the following legitimate business purposes:
Order Processing & Fulfillment: To process retail, wholesale, marketplace, and dropshipping orders, arrange shipping, and manage invoicing.
Service Execution: To build, design, host, or update custom e-commerce websites for our development clients.
Customer Support & Returns: To verify return/refund eligibility under our 7-day policy using required video/photo proof.
Communication: Sending order updates, shipping notifications, invoice copies, and customer service replies.
Platform Improvement & Analytics: Analyzing website performance, user behavior, and optimizing catalog offerings.
Marketing & Promotions: Sending promotional emails, seasonal offers, and newsletter updates (you may unsubscribe at any time).
Legal & Security: Preventing fraudulent transactions, securing our digital assets, and complying with statutory obligations.
4. Data Sharing and Disclosure
We respect your privacy and do not sell, rent, or trade your personal information. We share your data only with trusted entities as described below:
Logistics & Delivery Partners: Third-party courier companies and fulfillment partners to deliver your packages.
Payment Gateways: Secure payment processors (e.g., Razorpay, Paytm, UPI networks) to handle online payment processing.
Marketplace Integrations: Channel managers and platforms (Amazon, Flipkart, Meesho, etc.) where orders originate.
Third-Party Service Providers: Web hosting providers, IT infrastructure vendors, email marketing services, and analytics services.
Legal Compliance: Law enforcement or government authorities if required by applicable Indian laws, court orders, or legal proceedings.
5. Data Storage and Security
Storage: Your data is stored on secure cloud servers with strict access controls and firewall protection.
Security Measures: We implement industry-standard encryption (SSL/TLS) for data in transit and restricted administrative access to stored records.
Retention: We retain your personal information only as long as necessary to fulfill the purposes outlined in this policy, resolve disputes, and maintain accounting/tax compliance records required by law.
6. Cookies and Tracking Technologies
Our website www.costok.com uses cookies to enhance your browsing experience. Cookies are small text files stored on your device that help us:
Keep you logged into your account.
Remember items in your shopping cart.
Analyze traffic patterns and user behavior via Google Analytics or pixel tools.
Deliver targeted advertisements relevant to your interests.
You can choose to disable cookies through your browser settings, though doing so may limit your ability to use certain features on our website.
7. Return, Replacement, and Refund Policy Summary
Return Period: Return requests must be initiated within 7 days of delivery.
Eligible Conditions: Returns/refunds are accepted only if you receive a wrong product or a physically damaged product.
Mandatory Proof Required: Customers must provide a continuous, unedited full unboxing video and high-resolution photographs clearly demonstrating the defect or wrong item. Requests without video/photo proof will be rejected.
8. Dropshipping & Web Design Service Terms
Dropshipping: Customer shipping information provided by dropshipping resellers is strictly used for order dispatch and logistics, not for direct marketing.
E-Commerce Web Design & Development: Any business credentials, code access, or assets provided by clients for web development projects remain confidential and are purged or restricted upon project delivery.
9. Your Data Rights
Subject to local privacy laws, you have the right to:
Access & Request: Request a copy of the personal data we hold about you.
Correction: Request updates or corrections to incomplete or inaccurate personal data.
Deletion: Request the erasure of your personal data, subject to statutory retention requirements.
Opt-Out: Unsubscribe from promotional and marketing communications at any time using the "Unsubscribe" link in our emails.
10. Third-Party Links
Our website may contain links to third-party websites or services (including marketplaces and payment processors). We are not responsible for the privacy practices, content, or policies of those external websites. We encourage you to review their privacy policies independently.
11. Changes to This Privacy Policy
We reserve the right to update or modify this Privacy Policy at any time. Any changes will be posted on this page with an updated "Effective Date." Continued use of our website or services constitutes your acceptance of the revised policy.
12. Contact Information & Grievances
For any questions, concerns, data access requests, or policy inquiries, please contact our privacy desk at:
Company Name: Cost OK Enterprises
Address: H. 129, Sector - 17, Jamna Lal Bajaj Marg, Behind BEHL Colony, Sub locality Sector 16A, Near Sector 16 Metro Station, Noida, Uttar Pradesh 201301, India
Email: info@costok.com
Website: www.costok.com