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Return & Refund Policy

RETURN, REPLACEMENT, AND REFUND POLICY

Effective Date: July 23, 2026

Website: www.costok.com

Company Name: Cost OK Enterprises

At Cost OK Enterprises ("we," "our," or "us"), customer satisfaction is our priority. We strive to provide high-quality products across all our product categories. This Return, Replacement, and Refund Policy outlines the terms and conditions under which returns and refunds are processed for purchases made on www.costok.com.

1. Reporting Window & Initiation Requirements

  • Time Limit: All return, replacement, or damage claims must be reported within 24 to 48 hours of parcel delivery. Claims submitted after 48 hours of delivery will not be entertained.

  • How to Submit a Request:

    1. Fill out our official return request form at: www.costok.com/return-refund-request

    2. Send an email with your Order ID and issue details to: customercare@costok.com

2. Damaged, Broken, or Incorrect Products (100% Full Refund Policy)

If you receive a product that is physically damaged, broken, defective, or incorrect:

  • 100% Full Refund Eligibility: You are eligible for a 100% Full Refund or a free replacement, subject to verification.

  • Mandatory Continuous Unboxing Video:

    • To claim a refund or replacement for damaged/broken/wrong products, the customer MUST provide a continuous, unedited full unboxing video of the package.

    • The video must clearly show the parcel's shipping label, the opening of the original outer box/packaging seal, and the defect/damage on the item.

    • Photos alone without an unboxing video will not be accepted as proof.

3. Change of Mind or Dislike Returns

If a customer wishes to return a product due to a change of mind, personal preference, or disliking the item (where the product delivered is intact and correct):

  • Customer-Paid Return Shipping: The customer must arrange and pay all courier/shipping charges to deliver the product safely back to our warehouse.

  • Product Inspection & Partial Refund:

    • Upon receipt at our warehouse, our quality team will inspect the item.

    • If the item is received in original, perfect, and unused condition: A refund will be issued excluding the original forward shipping/delivery charges incurred by us.

    • If the returned item is damaged, used, altered, or different from what was dispatched: 0% Refund (No Refund) will be issued, and the item will not be returned to the customer.

4. Verification and Investigation Process

  1. Submission Review: Once you submit the return request form and email us with the required unboxing video and photo proof, our Internal Quality Assurance Team will review the submitted media.

  2. Investigation: Our team will conduct a thorough investigation to verify the authenticity of the claim (checking dispatch logs, packaging checks, and video evidence) to determine if the issue is genuine or fraudulent.

  3. Decision & Approval: Cost OK Enterprises holds the sole right to approve or reject a return/refund request based on the findings of the investigation.

5. Refund Processing & Timelines

  • Processing Time: Once a return request is verified and approved (or after the returned item passes quality inspection at our warehouse), the refund will be processed within 7 to 10 working days.

  • Mode of Refund: Refunds will be credited back to the original payment method used during purchase (UPI, Debit/Credit Card, Net Banking) or via direct bank transfer for prepaid/Cash on Delivery orders as applicable.

6. Non-Returnable Items & Conditions

Returns or refunds will be automatically rejected under the following circumstances:

  • Requests initiated after the 48-hour reporting window.

  • Missing mandatory, continuous unboxing video proof.

  • Items damaged due to improper handling, installation, or use by the customer.

  • Items returned without original packaging, tags, invoices, or included accessories.

7. Contact Information

For any questions or support regarding returns, replacements, and refunds, please contact us:

  • Return Request Form: www.costok.com/return-refund-request

  • Customer Care Email: customercare@costok.com

  • General Email: info@costok.com

  • Company Name: Cost OK Enterprises

  • Address: H. 129, Sector - 17, Jamna Lal Bajaj Marg, Behind BEHL Colony, Sub locality Sector 16A, Near Sector 16 Metro Station, Noida, Uttar Pradesh 201301, India

  • Website: www.costok.com